QR Code Link : Type : Thesis Subject : Social Sciences Main Author : Milohssiny Naidu A/P Muniandy Title : Communication Issues within Logistics in Malaysia Content Type : still image (rdacontent) Media Type : computer (rdamedia) Carrier Type : online resource (rdacarrier)

Place of Production : Kuala Lumpur Publisher : Tun Razak Graduate School Year of Publication : 2003 Physical Description : ill, 64 pages Notes : Project Paper Submitted in Partial Fulfilment of the Requirements For the Degree of Master of Business Administration Universiti Tun Abdul Razak Corporate Name : UNIRAZAK Library PDF Guest : Click to view PDF file

Abstract : UNIRAZAK Library

The purpose of this study is to determine the factors affecting the communication barriers in Malaysia logistics and eventually to propose ways to shorten the gap. Based on empirical research by Ali et al (2008) and Muhammad et al (2014) mostly, communication issues were determined among interdepartmental logistics in Malaysia. Upon extensive literature review, 3 main factors were determined naming; technology effectiveness, knowledge accessibility and structural standardization. The method of research was quantitative research. A set of questionnaires were then made. These questionnaires are segmented into 4 different sections. Section A for demographic profile, Section B focused on technological effectiveness, Section C on knowledge accessibility and Section D on structural standardization. But out of 500 questionnaires only 350 questionnaires. The respondents were from many logistic companies of both large and small companies. Hypothesis tests were done to prove these 3 main factors being the variable to the research topic. It was proven that the technological effectiveness, knowledge accessibility and structural standardization does affect the communication barrier in logistics. Recommendations were made to improve the common mode of communication within departments, to provide proper knowledge transfer within the department and lastly to provide clear information on the structural standardization and job scope for each department.

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