QR Code Link : Type : Thesis Subject : Social Sciences Main Author : Kokulateeben Kuppusamy Title : Conflict Management at Malaysia Oil and Gas Company Content Type : still image (rdacontent) Media Type : computer (rdamedia) Carrier Type : online resource (rdacarrier)

Place of Production : Kuala Lumpur Publisher : Tun Razak Graduate School Year of Publication : 2023 Physical Description : ill, 58 pages Notes : Project Paper Submitted in Partial Fulfillment of the Requirements For the Degree of Master of Business Administration,Universiti Tun Abdul Razak Corporate Name : UNIRAZAK Library PDF Guest : Click to view PDF file

Abstract : UNIRAZAK Library

Conflict management refers to the strategies used to manage disagreements that arise mainly because of differing opinions, goals and needs. To ensure that there is no conflict in an organisation, effective conflict management techniques and strategies are a necessity to ensure a peaceful working environment. An organisation where there is conflict will never be successful as there will be no stable opinions, which can lead to low productivity and even the collapse of the organisation. In this regard, it is appropriate and wise to study the implementation of strategies that can curb conflict in any organisation. The objective of the study is to examine conflict management and determine how it affects the work performance of employees in the industry in general. When conflict is managed effectively, team members see it as a means of exchanging ideas, with each party being heard equally. A descriptive, quantitative, cross-sectional study using a questionnaire is conducted to determine conflict management style. The questionnaire used for data collection in this study consists of questions to assess participants' knowledge and experience of the various encounters they have had while working in an organisation. The majority of the respondents are male, between 31 and 40 years old, have work experience between 6 and 25 years and have good conflict management skills. The correlation indicates a significant relationship between the occurrence of conflicts and conflict management style. . The results suggest that dominance conflict strategy has a positive impact on employee performance. Similarly, the study concludes that the adoption of conflict management strategies is widespread among employees in the oil and gas industry in Malaysia.

This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials. You may use the digitized material for private study, scholarship, or research.

Back to previous page

Installed and configured by UNIRAZAK Library
If you have enquiries with this repository, kindly contact us at pustaka@unirazak.edu.my or 03-2707275