Studying Fast Food Employees and Job Stress: Improving Job Performance Where It Matters

Puvaneswary Raja Gopal

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Type :	Thesis
Subject :	Business, Marketing
Main Author :	Puvaneswary Raja Gopal
Title :	Studying Fast Food Employees and Job Stress: Improving Job Performance Where It Matters
Content Type :	still image (rdacontent)
Media Type :	computer (rdamedia)
Carrier Type :	online resource (rdacarrier)

Place of Production :	Kuala Lumpur
Publisher :	Tun Razak Graduate School
Year of Publication :	February 2024
Physical Description :	ill, 134 pages
Notes :	Research Project submitted in Partial Fulfillment of the Requirements\r\nfor the Degree of Master of Business Administration\r\nUniversiti Tun Abdul Razak
Corporate Name :	UNIRAZAK Library
PDF Full Text :	Login required to access this item.

Abstract : UNIRAZAK Library

In recent years, nearly 3 billion employees have experienced extreme job stress at their workplace, affecting their overall job performance on a daily basis. The World Health Organization has measured the fast food industry in Malaysia and identified a lack of manpower, which has exacerbated the situation by forcing fast food workers to work extended hours with elevated stress levels and reduced flexibility. In this research project, we have used a quantitative method, a questionnaire, to collect data from the respondents. Questionnaires were administered in fast food restaurants in Kuala Lumpur, Penang, Johor , and Perak . The sample size of this research study was 180 individuals. The primary objective of the study was to investigate how job ambiguity, work overload, work environment, and work-life balance impact the job performance of retail fast food employees in Malaysia. The research aimed to identify how stress affects job performance. The results showed that job ambiguity, work environment, and work-life balance significantly affect the job performance of retail fast food employees

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