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UNIRAZAK Library Pustaka
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| Abstract : UNIRAZAK Library |
| This research paper presents the revolutionary influence of Artificial Intelligence (AI) in improving customer experience across different industries. As businesses keep integrating AI technologies more and more, they are using machine learning, natural language processing and data analytics to make customer interactions personalized and effective. The study discusses how AI-powered systems like chatbots, recommendation engines and predictive analytics work to enhance customer satisfaction levels as well as loyalty towards a brand or business. The paper studies case examples and real-world information to show benefits and difficulties linked with using AI in customer service frameworks. The discoveries imply that AI greatly improves the quality and speed of customer support, but it also requires handling data privacy issues along with ethics matters. At last, the paper suggests that by using AI strategically, companies can make a big improvement in how customers feel about them which will help businesses get more involved with their customers as well as stay ahead among competitors. |
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