QR Code Link : Type : Academic Journal Main Author : Rohit Mohite Smit, Najla Shafighi Title : Soft TQM practices & organizational performance in the manufacturing and service sector Varying Form of Title : International Journal of Management, Accounting, Governance and Education 2021, Volume 1, Issue 2 Content Type : still image (rdacontent) Media Type : computer (rdamedia) Carrier Type : online resource (rdacarrier)

Publisher : International Journal of Management, Accounting, Governance and Education Year of Publication : 2021 Summary : The main aim of this paper is to examine the role of various total quality management practices (customer feedback, human resource, relationship management, quality culture) on organizational performance. A survey interview is conducted to gather the necessary information with regards to the soft TQM practices. The empirical results reveal that customer feedback is rated as excellent (rating 5) which means the selected companies pay attention to customers’ need and their satisfaction. Similarly human resource aspects are utilized properly in all organization as it is rated as very good (rating 4) and excellent (rating 5). However, companies are not paying attention to relationship management with partners and quality culture. Most of the ratings for these two aspects are fair (rating 2) and good (rating 3). Corporate Name : UNIRAZAK Library PDF Guest : Click to view PDF file

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