Direct Roles Of Service Quality And Indirect (Moderating) Roles Of Perceived Value On The Level Of Patient Satisfaction: From The Perception Of Patient Of Private Hospitals In Tripoli, Libya:SPSS And PLS Approach

Yousf Ibrahim Aljoudimi, Prof. Dr. Zulkifflee Bin Mohamed, Asst. Prof. Dr. Johari Mat

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Type :	Academic Journal
Main Author :	Yousf Ibrahim Aljoudimi, Prof. Dr. Zulkifflee Bin Mohamed, Asst. Prof. Dr. Johari Mat
Title :	Direct Roles Of Service Quality And Indirect (Moderating) Roles Of Perceived Value On The Level Of Patient Satisfaction: From The Perception Of Patient Of Private Hospitals In Tripoli, Libya:SPSS And PLS Approach
Varying Form of Title :	International Journal of Business Marketing and Management (IJBMM) Volume 2, Issue 3, March (2017), p. 39-59
Content Type :	still image (rdacontent)
Media Type :	computer (rdamedia)
Carrier Type :	online resource (rdacarrier)

Publisher :	International Journal of Business Marketing and Management
Year of Publication :	2017
Summary :	This quantitative study aimed to examine the moderating effect of monetary (price) and non-monetary (time and efforts) perceived value on the relationship between five dimensions of service quality (environment and technology, convenience of care process, responsiveness, trust and security, and respect and caring) and patient satisfaction in the health care environment in Private Hospitals in Tripoli, Libya (PHT).\r\n\r\nResearch questions were formulated to investigate the research objectives. In order to measure quality of service, patient’s perceptions of service quality were investigated and data on patient were collected using an adapted instrument based on (1) SERVPERF, which was developed as an alternative to the disconfirmation-based SERVQUAL and (2) past research. Final sample size for analysis was 107. Exploratory (EFA) and Outer model analysis (OMA) were conducted.
Corporate Name :	UNIRAZAK Library
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